Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number
• Account Information: Login credentials, user preferences
• Life Stories and Journal Entries: Personal narratives, reflections, and biographical information you provide through our app-based input system
• Assessment Information: Personality assessment results, career history, professional background
• Payment Information: Billing details processed through third-party payment processors (we do not store any credit and debit card information)

Usage Data

We automatically collect certain information when you use our services:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on pages
• Referring websites and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information for various purposes, including:

• Providing and maintaining our coaching services
• Processing your registration and payments
• Creating personalized reports and analysis
• Scheduling and conducting 1:1 coaching sessions
• Communicating with you about your sessions and our services
• Analyzing and improving our services
• Sending administrative information, updates, and marketing communications
• Preventing fraud and ensuring security
• Complying with legal obligations
• Any other purpose with your consent

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our relationship with you and provision of services
• Legal, regulatory, tax, accounting, or reporting requirements
• Our legitimate business purposes
• Dispute resolution and enforcement of our agreements

We may retain certain information in anonymized or aggregated form for analytical purposes, which does not personally identify you.

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors for handling transactions
• Analytics providers for understanding usage patterns
• Email and communication service providers
• Cloud storage and hosting providers
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement commercially reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest where appropriate
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

However, please note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You acknowledge and accept that any transmission of personal information is at your own risk.

6. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request a copy of your information in a structured format
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Marketing Communications: Opt-out of receiving marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy. We may require verification of your identity before processing your request.

Please note that certain information may need to be retained for legal, regulatory, or legitimate business purposes, and we may be unable to fulfill certain requests where we have overriding legal obligations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We may use the following types of cookies:

• Essential Cookies: Required for the operation of our services
• Analytics Cookies: Help us understand how visitors use our services
• Functionality Cookies: Enable personalized features and preferences
• Marketing Cookies: Track your activity to deliver relevant advertisements

8. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to India and other countries where we or our service providers operate.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Changes will be effective immediately upon posting.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

12. Legal Basis for Processing (Indian Law)

Our processing of your personal information is governed by the Information Technology Act, 2000 and related rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.

We process your information based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests

13. Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are provided below. If you have any concerns regarding your privacy or this Privacy Policy, please contact:

Our Grievance Officer will respond to your concerns within the time period specified under applicable law.

14. Consent

By using our services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

You may withdraw your consent at any time by contacting us, though this may affect your ability to use certain features of our services.